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COVID-19 Update
By signing the Safe Deposit Contract Card (“0012ontract”) or using the Safe Deposit Box services — such as paying the annual rent, setting up a PIN, receiving two safe deposit box keys, and accessing the box — the person or persons (“you”) agree to lease a safe deposit box ('box') identified on the Contract with JPMorgan Chase Bank, National Association (“0011ank” “we” or “us”). 'Chase Private Client' is the brand name for a banking and investment product and service offering. Bank deposit accounts, such as checking and savings, may be subject to approval. Deposit products and related services are offered by JPMorgan Chase Bank, N.A. Yes, you can lease a Chase safety deposit boxes for an annual fee. You will need to have a Chase bank account (like a checking) or be partnered with someone who does and the fee for the safety deposit box will likely be taken out of that account. If you need to search for Chase bank locations near you can do that here.
We’ll help you understand your options. We recommend you start with your travel provider because many airlines and hotels are being flexible. If your trip has been cancelled and your travel provider hasn't correctly applied their change/cancellation policy, you can submit a billing dispute online.
See our tips and FAQs
We have resources to help you run your business, including information about PPP Loans and Forgiveness.
If you're worried about making your payments, we may have options for you:
For credit and debit card disputes, submit a billing dispute online.
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To find open branches, updated hours, nearby ATMs and for details on how to access your safe deposit box, go to the Chase Mobile app or chase.com/branch
If you need help with your accounts, schedule a meeting with a Chase banker at chase.com/meeting or go to chase.com/CustomerService.
What we're doing in our branches:
We’re following CDC guidance and asking customers who plan to come into our branches to please:
To protect yourself from scams, please know that we won’t ask for confidential information—such as your name, password, PIN or other account information—if we reach out to you. See the Federal Trade Commission’s advice.
To guard against phishing, don’t open links in emails or texts unless you’re sure that it’s authentic. And never provide your usernames or passwords outside of the normal secure sites and apps you use, like the Chase Mobile app and chase.com.
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